Report abuse. Details required :. Cancel Submit. John Rubdy. In reply to coolis's post on August 22, Hi coolis, There are many steps which we could try lets try the basic step, we will have to place the computer in a clean boot state, to place the computer in a clean boot state follow the steps below: Step 1: Perform a clean boot Log on to the computer by using an account that has administrator rights. Step 2: Enable half of the service Follow steps 1a and 1b to start the System Configuration utility.
Click to select half of the check boxes in the Service list. Step 3: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 2. Step 4: Enable half of the Startup items Perform a clean boot by repeating step 1. Step 5: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 4.
Step 6: Resolve the problem After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Step 7: Reset the computer to start as usual After you have finished troubleshooting, follow these steps to reset the computer to start as usual: Click Start , type msconfig. When you are prompted to restart the computer, click Restart. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. Thank you for your feedback! Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures.
Any additional feedback? Submit feedback. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.
Virus and Malware infections can cause problems with application performance. Use your favorite antivirus software to scan for any infections that might be hiding on your PC. Microsoft Security Essentials. Start your PC in Safe Mode and see if you can reproduce the error. After starting your PC in Safe Mode, work as you normally do and perform the same actions that you perform when getting the error.
If you still receive the error in Safe Mode, go to the next section and follow the steps to do Clean Boot troubleshooting. Start your computer in safe mode. Follow the steps found on the following article to perform a clean boot and pinpoint the item causing the issue. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7. The additional troubleshooting steps below are less common but can still cause Windows Explorer to stop working.
When the Windows Memory Diagnostics Tool window appears, choose Restart now and check for problems recommended. Corrupt images can sometimes issues with Windows Explorer. If Windows Explorer stops working while working with pictures or browsing folders that contain pictures, there may be corruption is one or more picture files.
To test for this issue, follow the steps below:. Now, go to any folders that contain Pictures or Videos and see if you can reproduce the issue. If Windows Explorer does stop working, the folder that you were viewing possibly contains one or more pictures files that are corrupt or contain corrupted thumbnail data.
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